Terms of service

These Terms & Conditions (“Terms”) govern your use of our website and purchases made from HaiJun Rove Inc (“we,” “us,” or “our”).

By accessing our website or placing an order, you agree to these Terms, subject to applicable law.

Eligibility

You must be at least 18 years old, have reached the legal age of majority in your jurisdiction, or otherwise have the legal capacity to enter into a binding agreement to place an order through our website.

Our website is intended for adult customers purchasing products for personal, family, or gift-giving purposes.

Children should use our products under appropriate adult guidance and supervision, depending on their age and the characteristics of the product.

Website Use

You may use our website only for lawful purposes.

You agree not to:

Interfere with the operation or security of the website
Attempt unauthorized access to restricted systems or accounts
Submit fraudulent orders or misleading information
Misuse website content, customer accounts, or payment services
Engage in activities that violate applicable laws or regulations

We may restrict or suspend access where we reasonably believe these Terms have been violated.

Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, materials, dimensions, colors, recommended age ranges, prices, and availability.

Our products may include wooden educational toys, puzzles, building toys, pretend-play sets, interactive playsets, and related children's accessories.

Product photographs are intended to represent the appearance and characteristics of the items offered.

Actual colors may vary slightly depending on lighting conditions, photography, manufacturing differences, and screen settings.

Wooden products may feature natural variations in wood grain, texture, and color. Such variations are normal material characteristics when they do not affect the product's intended function, quality, or safety.

We may update product information, specifications, pricing, and availability when necessary.

Children's Product Safety

Our children's toys and play products are intended to be used according to their stated age recommendations, product descriptions, instructions, and applicable safety warnings.

Some products may contain small pieces, detachable components, cords, or other parts that require particular care during use.

Customers should review all product-specific warnings and age recommendations before purchasing or allowing children to use a product.

Certain toys are not suitable for children under three years of age because of small parts or other age-related safety considerations.

Products intended for younger children must meet the applicable safety requirements for their intended age group.

Parents and caregivers should:

Follow the recommended age range and safety instructions
Provide appropriate supervision during play
Inspect toys periodically for damage or loose components
Keep packaging materials away from young children
Discontinue use if a product becomes broken or potentially unsafe

Applicable children's product safety laws and regulations continue to apply regardless of these Terms.

Customers who identify a potential product safety concern should contact us promptly.

Wooden Toy Materials and Care

Some of our products are made from natural wood or contain wooden components.

Minor differences in grain patterns, surface texture, and natural coloration may occur between individual products.

Customers should follow the care and maintenance instructions provided with each product.

Unless otherwise indicated, wooden toys should generally be kept away from prolonged exposure to moisture, extreme temperatures, and harsh cleaning chemicals.

Products should not be used if they develop broken components, splinters, sharp edges, or other conditions that may create a safety risk.

Natural material variations do not exclude a customer's rights concerning defective, damaged, or unsafe products.

Pricing and Payment

Unless otherwise stated, all prices are displayed in U.S. Dollars (USD).

Applicable taxes, shipping charges, and any additional fees will be calculated and displayed during checkout.

By submitting an order, you authorize us and our authorized payment service providers to charge the selected payment method for the total amount shown at checkout.

Customers are responsible for providing accurate billing, payment, contact, and shipping information.

We may correct pricing or listing errors and will notify affected customers when appropriate.

If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

We reserve the right to decline, limit, or cancel an order for legitimate reasons, including:

Product unavailability
Pricing or product listing errors
Payment authorization issues
Suspected fraudulent activity
Invalid or incomplete shipping information
Shipping restrictions
Operational or fulfillment limitations

If an order is canceled after payment has been collected, we will issue the applicable refund to the original payment method.

We will make reasonable efforts to communicate material changes or cancellations promptly.

Shipping and Delivery

We currently ship orders within the United States only.

Most orders are processed within 1–3 business days after payment confirmation, subject to product availability and any different timeframe disclosed before purchase.

Shipping methods, applicable charges, processing information, and estimated delivery times are described in our Shipping Policy and during checkout.

We offer free standard shipping on eligible U.S. orders of $68 or more, calculated after discounts and excluding applicable taxes and shipping charges.

Delivery estimates may vary due to carrier operations, weather conditions, public holidays, seasonal demand, or other circumstances outside our reasonable control.

If we cannot ship an order within the applicable promised timeframe, we will provide the required notice and cancellation or refund options in accordance with applicable law.

Customers are responsible for providing complete and accurate shipping information.

Returns and Refunds

Returns, refunds, replacements, and related requests are governed by our Refund & Return Policy, subject to applicable consumer protection laws.

Customers should review the policy before placing an order.

Returned products generally must satisfy the applicable eligibility, condition, completeness, and return procedure requirements described in that policy.

Items that have been used, altered, damaged after delivery, or returned with missing components may not qualify for a full refund under our standard change-of-mind return conditions.

However, these conditions do not remove any rights or remedies available for products that arrive damaged, defective, unsafe, or materially different from their descriptions.

Where appropriate, we may provide a replacement, refund, or another suitable resolution in accordance with our policies and applicable law.

Personalized and Final Sale Items

Certain customized, personalized, made-to-order, clearance, or final-sale products may be subject to additional return or cancellation restrictions.

Any applicable restrictions will be clearly disclosed on the relevant product page or during checkout.

These restrictions do not override rights provided by applicable law, including applicable remedies for defective, damaged, or incorrectly supplied products.

Intellectual Property

Website content, including product photographs, descriptions, written materials, graphics, designs, logos, illustrations, videos, and layouts, is owned by or licensed to HaiJun Rove Inc or the respective rights holders.

Such content may be protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit protected website content without appropriate authorization.

Personal, noncommercial use of the website is permitted in accordance with these Terms and applicable law.

Reviews and Customer Content

Customers may be able to submit product reviews, photographs, feedback, or other content through our website or customer support channels.

By submitting content, you confirm that you have the right to share it and that it does not violate applicable laws or the rights of others.

We may display or use submitted content for legitimate website, customer service, or promotional purposes where permitted by law and consistent with our Privacy Policy and any applicable permissions.

We reserve the right to remove content that is unlawful, misleading, abusive, fraudulent, or infringes the rights of others.

Privacy and Personal Information

We respect the privacy of our customers and process personal information in accordance with our Privacy Policy and applicable privacy laws.

Information collected through the website may be used for purposes such as order processing, payment administration, delivery coordination, customer support, and other disclosed business activities.

Our website is intended for adult purchasers and is not designed to solicit personal information directly from children.

Please refer to our Privacy Policy for additional information about data collection, use, disclosure, and applicable privacy rights.

Website Availability

We make reasonable efforts to maintain the availability, functionality, and security of our website.

However, we cannot guarantee that the website will always operate without interruption, technical errors, or temporary service disruptions.

We may update, maintain, suspend, or modify website features when reasonably necessary.

Nothing in these Terms excludes rights or protections that cannot legally be waived.

Disclaimer of Warranties

To the extent permitted by applicable law, the website and its services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted website access or the absence of technical errors.

Product descriptions, any express warranties, and applicable statutory or implied warranties remain subject to governing law.

Nothing in these Terms excludes, restricts, or modifies any warranty, product safety obligation, or consumer protection right that cannot lawfully be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, HaiJun Rove Inc will not be liable for indirect, incidental, special, or consequential losses arising from website use, service interruptions, or purchases where such exclusions are legally enforceable.

Where permitted by law, our total liability for ordinary contractual claims relating to an individual order will not exceed the amount paid for that order.

These limitations do not apply where prohibited by law and do not exclude or restrict liability for personal injury, defective or unsafe products, fraud, willful misconduct, or other matters to the extent such liability cannot legally be limited.

Nothing in these Terms limits any non-waivable rights or remedies available under applicable consumer protection laws.

Governing Law

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any disputes relating to these Terms, website use, or purchases will be addressed in accordance with applicable law and the jurisdiction of a court with proper authority.

Nothing in this section removes any mandatory consumer protection rights that may apply to customers in their respective jurisdictions.

Changes to These Terms

We may update these Terms periodically to reflect changes in our products, website operations, business practices, or legal requirements.

The latest version will be published on our website.

Updated Terms will apply prospectively unless otherwise permitted by applicable law.

Changes will not retroactively alter the terms of an existing accepted order without an appropriate legal basis or the customer's agreement where required.

Continued use of the website after updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.

Contact Us

For questions regarding these Terms, product information, orders, or customer service, please contact:

HaiJun Rove Inc
Email: hello@HaiJunRove.com
Phone: +1 (720) 525-3664
Address: 110 16th Street, Suite 1460, Denver, CO 80202, United States

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time)