Refund policy

Refund & Return Policy

At HaiJun Rove Inc, we want customers to feel confident when shopping with us. This Refund & Return Policy explains the conditions and procedures that apply to returns, refunds, replacements, and related requests for products purchased through our website.

Policy Coverage

This Policy applies to purchases made through our official website and delivered within the United States.

Our store primarily offers children's educational toys, wooden toys, and interactive play products designed to encourage imagination, creativity, hands-on learning, and enjoyable everyday play.

30-Day Return Period

Customers may request a return within 30 calendar days after delivery, unless a different condition is clearly disclosed on the relevant product page before purchase.

Return requests submitted after the 30-day period may not be accepted under our standard return policy.

This timeframe does not limit any rights or remedies that customers may have under applicable consumer protection laws for defective, unsafe, or incorrectly supplied products.

Return Eligibility

To qualify for a standard return, items should generally be:

Unused, clean, and in their original condition
Complete with all included pieces, accessories, and components
Free from damage caused by misuse or improper handling
Returned with original packaging where reasonably available
Accompanied by proof of purchase, such as an order number or confirmation email

For products containing multiple parts, such as puzzles, building sets, and educational playsets, all included components should be returned together.

Items showing signs of excessive use, unauthorized modifications, missing parts, or damage occurring after delivery may not qualify for a full refund under our standard return conditions.

These requirements do not override applicable rights concerning products that arrive defective, damaged, unsafe, or materially different from their descriptions.

Wooden Toy and Educational Product Returns

Some of our products are made from natural wood or include wooden components.

Natural wood may display minor variations in grain patterns, texture, and color. These characteristics are normal material differences and are not generally considered defects when they do not affect the product's intended function, quality, or safety.

Educational toys, wooden puzzles, building sets, and interactive play products should be returned with their original components and accessories.

Products with broken pieces, splinters, sharp edges, loose components, or other potential safety concerns should not be used.

If such a condition is present upon delivery or results from a suspected manufacturing defect, please contact our customer support team for assistance.

Personalized and Final Sale Items

Customized, personalized, made-to-order, or special-request products are generally not eligible for standard returns unless they arrive damaged, defective, unsafe, or materially different from what was ordered.

Products clearly marked Final Sale, Clearance, or Non-returnable may also be excluded from standard returns where permitted by law.

Any applicable restrictions will be disclosed on the relevant product page or during checkout before purchase.

These restrictions do not remove any non-waivable consumer rights provided by applicable law.

Return Authorization

Please contact our customer support team before returning any item.

Because return locations may vary depending on the order or fulfillment arrangement, do not send returns to our business address unless specifically instructed by our support team.

Email: hello@HaiJunRove.com
Phone: +1 (720) 525-3664

When requesting a return, please provide:

Your name
Order number
Product you wish to return
Reason for the return
Clear photographs, when necessary to review the issue

After reviewing your request, we will provide the appropriate return instructions and return address if the return is eligible.

Returns sent without prior authorization or to an incorrect address may experience processing delays.

We will make reasonable efforts to assist customers in resolving return-related issues.

Return Shipping Costs

If a return results from an error on our part, including an incorrect item, confirmed manufacturing defect, or product damaged before or during delivery, we will provide an appropriate return solution.

Where a physical return is required, we will provide a prepaid return label or reimburse reasonable return shipping costs as appropriate.

For returns based on personal preference, change of mind, or ordering the wrong product, the customer is generally responsible for return shipping costs.

Original shipping charges are normally non-refundable for change-of-mind returns unless otherwise stated or required by applicable law.

Customers will be informed of applicable return shipping responsibilities before proceeding with an approved return.

Damaged, Defective, or Incorrect Items

If an order arrives damaged, defective, incomplete, unsafe, or different from what was ordered, please contact us as soon as possible, preferably within 7 calendar days after delivery.

Please provide:

Your order number
A brief description of the issue
Clear photographs of the affected product
Photographs of the packaging, where relevant
Details of any damaged or missing components

The 7-day reporting period is intended to help us investigate and resolve delivery issues promptly. It does not eliminate any applicable legal rights for defects or safety issues discovered later.

After reviewing the information, we may offer a replacement, partial refund, full refund, or another appropriate resolution based on the circumstances and applicable law.

Please retain the product and packaging when practical until the issue has been reviewed.

If a product presents a potential safety hazard, discontinue use immediately and keep it away from children.

Missing Parts and Components

Some educational toys, wooden puzzles, construction sets, and interactive play products include multiple pieces or accessories.

If your order is missing an essential component or contains an incorrect part, please contact our customer support team.

We may request photographs or additional product information to verify the missing component.

Depending on product availability and the circumstances, we may offer a replacement part, replacement product, refund, or another appropriate solution.

Customers should not continue using products with missing or damaged components when doing so could create a safety concern.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund status.

If the return is approved, the refund will be initiated to the original payment method.

Please allow approximately 7–14 business days after the refund has been processed for the funds to appear in your account.

Actual processing times may vary depending on the bank, card issuer, or payment service provider.

Refunds required by applicable law will be handled within the legally required timeframe.

If you have not received an approved refund after the expected processing period, please contact us for assistance.

Exchanges

We do not currently offer direct product exchanges for changes in personal preference, style, or product selection.

If you would like a different product, please return the original item according to this Policy and place a new order.

Requests involving defective, damaged, unsafe, or incorrect products may be handled through replacement or another appropriate resolution without requiring a separate purchase.

Gift Orders

For products purchased as gifts, approved refunds are normally issued to the original payment method used for the purchase.

We generally cannot issue refunds directly to gift recipients unless otherwise approved or required by applicable law.

Gift recipients may contact our support team for assistance with damaged or defective items.

Proof of purchase may be required to process the request.

Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order has been shipped.

Once an order has been handed over to the shipping carrier, cancellation may no longer be possible.

Customers may still request a return after delivery in accordance with this Policy.

If an order cannot be fulfilled or is canceled by us after payment has been collected, the applicable refund will be issued to the original payment method.

Product Care and Safety

Children's educational toys, wooden toys, and interactive play products should be used according to their intended purposes and applicable age recommendations.

Customers should follow all product-specific care instructions, assembly guidance, and safety warnings.

Depending on the product, appropriate care may include:

Keeping wooden toys away from prolonged moisture exposure
Avoiding harsh cleaning chemicals unless approved for the product
Checking for loose, broken, or damaged components
Storing toys in suitable environmental conditions
Following recommended age ranges and supervision guidance

Damage caused by misuse, improper storage, unauthorized alterations, ordinary wear and tear, or failure to follow reasonable product care instructions may not qualify for a standard return or refund.

However, these exclusions do not apply where they would conflict with applicable consumer protection laws or rights relating to defective or unsafe products.

Consumer Rights

Nothing in this Refund & Return Policy excludes or limits any rights that cannot legally be waived under applicable federal or state consumer protection laws.

Customers may have additional rights concerning damaged, defective, unsafe, misrepresented, or incorrectly supplied products.

We will review such requests fairly and provide appropriate remedies where required by law.

Policy Updates

We may update this Refund & Return Policy periodically to reflect changes in our products, fulfillment procedures, business operations, or applicable legal requirements.

The latest version will be published on our website.

Policy changes will not retroactively reduce rights or remedies associated with previously accepted orders where prohibited by applicable law.

Contact Us

For questions regarding returns, refunds, replacements, damaged products, or this Policy, please contact:

HaiJun Rove Inc
Address: 110 16th Street, Suite 1460, Denver, CO 80202, United States
Phone: +1 (720) 525-3664
Email: hello@HaiJunRove.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time)