Shipping policy

This Shipping Policy explains how HaiJun Rove Inc (“we,” “us,” or “our”) processes, prepares, and delivers orders placed through our website.

Business Information

Company Name: HaiJun Rove Inc
Address: 110 16th Street, Suite 1460, Denver, CO 80202, United States
Email: hello@HaiJunRove.com
Phone: +1 (720) 525-3664

Shipping Area

We currently ship orders within the United States only.

Orders placed with addresses outside our supported shipping area may be canceled and refunded to the original payment method.

Shipping availability for specific destinations will be confirmed during checkout.

Order Processing

Our store specializes in children's educational toys, wooden toys, and interactive play products designed to encourage imagination, creativity, hands-on learning, and enjoyable everyday play.

Most orders are processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing times may be longer during holidays, promotional events, or periods of high order volume.

If a product requires additional preparation or has a different processing timeframe, the relevant information will be communicated on the product page or during checkout.

Shipping Methods

Orders may be delivered through USPS, UPS, FedEx, or other qualified shipping providers.

The shipping carrier may vary depending on the delivery destination, package size, product dimensions, weight, and available shipping services.

We select suitable shipping methods based on the characteristics of each order to support safe and reliable delivery.

Shipping Costs

Shipping charges are calculated and displayed at checkout.

We offer free standard shipping on U.S. orders of $68 or more.

To qualify for free standard shipping, the order subtotal must be at least $68 after discounts or promotional codes, excluding taxes and shipping charges.

Orders below the free shipping threshold will be subject to the applicable shipping fees displayed at checkout.

Any additional charges for expedited shipping or special handling will be shown before the order is completed.

Delivery Times

Estimated delivery times are displayed during checkout when available.

Delivery estimates are separate from order processing times and generally begin after the package has been handed over to the shipping carrier.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays, seasonal demand, or circumstances beyond our reasonable control.

We make reasonable efforts to fulfill orders within the stated processing and shipping timeframes.

Shipping Delays

If we determine that an order cannot be shipped within the promised timeframe, we will notify the customer and provide updated shipping information when available.

Where required by applicable law, customers will be offered the option to agree to the revised shipping timeframe or cancel the affected order and receive a prompt refund.

If we are unable to fulfill an order, we may cancel it and issue a refund to the original payment method.

We aim to communicate significant shipping delays clearly and promptly.

Order Tracking

Once an order has been shipped, tracking information will be sent to the customer's email address when available.

Customers may use the provided tracking number to check shipment progress through the relevant carrier's tracking system.

Please allow some time for tracking information to become available after the package has been collected or scanned by the carrier.

Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review the following details before completing checkout:

  • Street address and apartment or unit number

  • City, state, and ZIP code

  • Recipient's name

  • Contact information

If you notice an error after placing an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate address corrections before shipment. However, changes cannot be guaranteed once the package has been shipped.

Additional shipping charges may apply when a package must be resent due to an incorrect or incomplete address provided by the customer.

Product Packaging

Our children's educational toys, wooden toys, and related play products are packaged with consideration for their size, materials, and construction.

Depending on the product, packaging may include protective wrapping, cushioning materials, suitable boxes, or other appropriate materials to help reduce damage during transportation.

Products containing multiple pieces or accessories may be packaged with additional protective materials to help keep the contents secure during delivery.

Some wooden products may feature natural variations in wood grain, texture, or color. Such variations do not necessarily indicate a defect, provided they do not affect the product's intended function, quality, or safety.

Children's Toy Safety

Our products may include wooden toys, educational playsets, puzzles, and other children's play accessories.

Customers should review the product description, recommended age range, assembly instructions, and applicable safety warnings before allowing a child to use any product.

Certain toys may contain small pieces or detachable components that are not suitable for children under three years of age.

Adult supervision may be appropriate depending on the child's age and the characteristics of the product.

Please remove and properly dispose of shipping materials, protective packaging, and plastic wrapping before allowing children to play.

If a product arrives with broken components, sharp edges, loose parts, or other potential safety concerns, discontinue use and contact our customer support team.

Damaged, Defective, or Missing Orders

If your order arrives damaged, contains defective items, is incomplete, or appears to be missing in transit, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

  • Your order number

  • A brief description of the problem

  • Clear photographs of the affected product and packaging, when available

  • Details of any missing or damaged components

Please retain the product and original packaging when practical until the issue has been reviewed.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution in accordance with our Refund & Return Policy and applicable consumer protection laws.

If a package is marked as delivered but has not been received, please contact us so we can review the available tracking information and assist with the next steps.

Order Changes and Cancellations

Customers who wish to modify or cancel an order should contact us as soon as possible.

We will make reasonable efforts to accommodate requests submitted before an order has been shipped.

Once a shipment has been handed over to the carrier, changes or cancellations may no longer be possible.

Requests involving shipped orders will be handled in accordance with our Refund & Return Policy and applicable law.

Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping services, fulfillment procedures, business operations, or applicable requirements.

The latest version will be available on our website.

Shipping Support

For questions regarding shipping, delivery, order tracking, or damaged shipments, please contact:

HaiJun Rove Inc
Email: hello@HaiJunRove.com
Phone: +1 (720) 525-3664
Address: 110 16th Street, Suite 1460, Denver, CO 80202, United States

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time)